Shipping Policy

Last Updated: August 2026

At My Pawsome Memories, every memorial bracelet is made to order and personalized especially for you. Please allow time for us to carefully create your keepsake before it is shipped.

Processing Time

Because each bracelet is individually personalized, our standard production time is:

3–5 business days

Processing time begins after we have received all required personalization details, including your pet's photo and any other information needed to create your bracelet.

Business days do not include weekends or public holidays.

Shipping Time

After your order has been completed and shipped, estimated delivery to the United States is:

7–14 business days

Please note that shipping times are estimates and may occasionally be affected by carrier delays, weather, holidays, customs processing, or other circumstances outside our control.

Free Shipping

We currently offer free standard shipping on U.S. orders.

Any available expedited or alternative shipping options, if offered, will be shown at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow some time for tracking information to update after your package has been handed over to the shipping carrier.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you need to change your shipping address, contact us as soon as possible at:

support@mypawsomememories.com

We will do our best to update the address before shipment, but we cannot guarantee that changes can be made once an order has already been shipped.

We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

Delayed Packages

Occasional shipping delays may occur after a package has left our facility.

If your tracking information has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery window, please contact us and we will help investigate the shipment.

Lost Packages

If a package is confirmed as lost in transit, please contact us at support@mypawsomememories.com.

We will work with the shipping carrier and arrange an appropriate resolution, which may include a replacement shipment.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please:

Check around your property and mailbox.
Ask household members or neighbors.
Contact the shipping carrier for additional delivery information.

If you still cannot locate the package, contact us and we will help you review the situation.

Damaged Orders

If your bracelet arrives damaged, please contact us within 7 days of delivery and include:

Your order number
Photos of the damaged item
Photos of the packaging, if applicable

We will review the issue and provide an appropriate replacement, remake, or other resolution.

Contact Us

If you have any questions about shipping or your order, please contact:

My Pawsome Memories
support@mypawsomememories.com